Shipping FAQ Why has my order tracking status not updated? Tracking updates can be delayed when the parcel is: 1. Going through local customs clearance procedures 2. At the post office sorting center 3. Held up by uncontrollable factors including, such as labor strikes, bad weather, politic issues,etc. If you experience any delays in tracking updates, we recommend you check the estimated delivery time. If your package is taking longer than schedule, please contact us.